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Enter your basic flight details.
Tell us the route (from / to), airline name, flight number, travel date, and what happened (delay, cancellation, or missed connection). Extra details like “travelling with kids” help us tailor the explanation. -
We check live flight-status data where available.
Behind the scenes, the tool calls a trusted flight status API to see if your flight and date can be found and whether any delay or cancellation is reported. If it’s verified, we use that information instead of what was typed in. -
AI summarises your likely options and rights.
When the flight is verified, an AI assistant explains, in plain English, what travellers are typically offered in similar situations (rebooking, support, potential compensation). It also highlights that this is educational guidance only, not legal or financial advice. -
Unverified or wrong details are handled safely.
If the system cannot find your flight in the status database, it will not pretend to know what is happening. Instead, you’ll see a short message asking you to double-check your number, date, or airline directly with the operator. -
You copy and use the text as you wish.
You can copy the explanation into an email or chat with your airline, travel agent, or insurer as a starting point for your own message.
This tool is designed to be quick guidance only. Final decisions on rebooking, refunds, and compensation are always made by the airline, agent, or relevant authority based on their policies and local law.
FAQs
Answers to the most common questions about this tool.-
You’ll get the best result if you can provide your airline name, flight number, travel date and route (from / to). It’s also helpful to select what actually happened (delay, cancellation, or missed connection) and roughly how long the delay was.
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No. The tool gives general, educational guidance based on typical airline practices and public passenger-rights regulations. It doesn’t replace legal advice, airline customer service, or advice from a qualified professional.
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When possible, the tool checks a live flight-status data source using your flight number and date. If a match is found, your result is based on that verified status. If the flight cannot be found or verified, the tool will tell you and won’t generate a detailed AI story about it.
Always double-check the final status and options directly with your airline, especially close to departure.
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If the details don’t match anything in the flight-status database, the tool will let you know that the flight could not be verified and will not generate a detailed AI explanation. You’ll be asked to check your booking confirmation, e-ticket, or airline app and try again with the correct information.
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Yes. At the moment this tool is offered as a free educational resource for travellers using HerDigitalDesk. There may be usage limits or changes in future as the tool evolves.
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You can use the text as a starting point when speaking to your airline, travel agent, or insurer. However, each company has its own documentation requirements and rules. Always follow the instructions given by your airline or insurer and keep official evidence such as emails, boarding passes, and booking confirmations.
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The tool only asks for information that’s needed to understand your flight disruption (route, flight number, date, airline, and general context). It’s not designed to capture sensitive personal identifiers such as full names, passport numbers, or payment details. Please avoid entering any information you wouldn’t want to share in a normal support email.
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No tool can guarantee compensation. Whether you’re entitled to compensation or support depends on the cause of the disruption, the airline’s policies, your ticket type, and local passenger-rights laws. This tool simply helps you understand typical outcomes and prepare better questions for the airline or agent.
